eConsult is an online service which allows patients to submit their symptoms or requests to their GP electronically, whilst also offering around-the-clock NHS self-help information, signposting to services and symptom checking.
All Summercroft patients can use the eConsult service for advice and/or submit an eConsult for any medical query or issue. We aim to respond to these within two working days.
Non-urgent advice: Patient Notice
From Monday 3rd August 2020, we will now be asking any patient with a routine SKIN problem or MEDICAL ISSUE WITH THEIR MEDICATION to submit an eConsult instead of a telephone or video consultation.
How it works
- Accesses eConsult through the Summercroft website at https://summercroft.webgp.com/
- You can choose self-help or pharmacy advice for your condition and send through an admin request online or self-refer to local services.
- If you want advice from a clinician (doctor or advanced nurse practitioner) you then complete an eConsult and submit this to Summercroft
- If you hit a ‘red-flag’ during this process, you will be directed to seek more urgent care
- A clinician at Summercroft will review (‘triage’) every eConsult within two working days of it being received
- The clinician will then decide on the right care to offer you. This may be in the form of a:
- One way e-mail (or text message) with advice or information.
- Telephone or video consultation with a health care professional
- For issues we consider to be more urgent, you will be contacted directly by the triaging clinician within one working day.
- For routine issues, our reception team will contact you to offer an appointment with a clinician within the next few days.
- For medication queries, you will be contacted by a member of our prescription team or booked an appointment with our clinical pharmacist
- For social issues, our reception team will contact you to offer an appointment with our social prescriber
- Face to face appointment with a health care professional from the practice (these are only likely to be offered for those requiring physical examination or have circumstances that result in them being unable to undertake a telephone or video consultation).