Urgent appointments
If you require an urgent appointment please contact the surgery via our online e-consult request https://accurx.nhs.uk/patient-initiated/g84006 a clinician will get back to you.
- phone us on 01689 861098, Monday to Friday from 8am
- visit the surgery and speak with a receptionist, Monday to Friday from 8am
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment please also complete our online e-consult request form: https://accurx.nhs.uk/patient-initiated/g84006
- AccuRx queries inbox will be open 0730 – 1630 Monday – Friday. If full capacity has been reached for the day the service maybe switched off.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using Patient Access
- phone us on 01689 861098, Monday to Friday from 8am
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.